Marlo Logística
Two years of decisions, recovered
- Industry: Freight and logistics
- Size: 240 people
- Replaced: Email, WhatsApp and a chat app
The challenge
Marlo ran dispatch, claims and client escalations across email, WhatsApp groups and phone calls. Most of it was invisible to anyone not on the thread, so every recurring dispute started from nothing and the same questions were re-answered each quarter.
The approach
They imported their chat export, connected Drive and their CRM, and let enterprise search index the backlog. Client threads were reattached to the deals they belonged to rather than living in individual mailboxes and personal phones.
Results
0%
of imported history searchable
2 weeks
to full cutover
0
weekly status meetings retired
“Two years of decisions were spread across inboxes and personal phones. Effectively gone. That was the whole business case.”
Stop paying to forget.
Get a walkthrough with the team that runs its own company on Huub.